I SEE NO FUN IN ENTERPRISE SYSTEMS: AN EXPLORATORY STUDY ON THE FIRST IMPRESSION USABILITY AND USER EXPERIENCE

Technology acceptance is crucial, if newly implemented enterprise systems (ES) in a company are to succeed. This is often addressed by end-user training during the implementation project. Perceived enjoyment and positive user experience (UX) have gained significant importance as technology acceptance factors. Yet, research on the design of such trainings is scarce, and literature with focus on perceived UX of ES even more so. This is in contrast to findings from other contexts which show that perceived UX may heavily impact user attitudes and learning motivation. As a first endavour in this direction, this paper presents an exploratory pre-study on first impressions of main operating ES with regard to expected usability and UX. Results show that ES are rated low, especially when compared to a universal UX benchmark. We discuss how more positive first impressions may positively impact motivation to learn the system, which will be investigated in a follow-up study

Are You Flippin’ the Classrooms Right – A Requirements Analysis of Two User Groups: Practitioners and Students

Inverting the knowledge transfer, flipped classrooms promise a richer learning experience and an enhanced learning process. The objective of this article is to contribute to more user-centric flipped classroom trainings by developing a spe-cific list of requirements criteria from “the other side of the school desk:” The participants’ perspective. We take an SAP S/4HANA lecture at university as our case example and consider two types of classmates for the same flipped classroom training: Practitioners and students. We examined significant differences between these two groups of participants: For example, practitioners high-lighted self-contained learning. In turn, students asked for a motivated lecturer. Our results can be clustered threefold: (1) User perspective – getting the method right is as important as the content; (2) Lecturers – developing new soft skills beyond the knowledge transfer; (3) Technology – setting the scene, however, there is not a second chance for a first bad impression